Establish Water Service

To start water service, call Utility Services at (714) 738-6890. Our Customer Service Representatives can take your information over the phone to establish your water service. Trash services are included for residential and multi-family accounts.

Operating Hours

• Monday - Thursday 7:30 am - 5:00 pm
• Friday 7:30 am - 4:00 pm
• City Hall is closed alternate Fridays
• (714) 738-6890

Requirements for Application

• Name
• Address
• Home Telephone Number
• Driver's License Number
• Social Security Number
• Employment Information
• Emergency Contact Person
• Landlord's name, address and telephone number (if renting)

Deposit

Starting service requires a deposit of twice the average monthly bill. The utility will refund the customer’s deposit by means of a credit to the customer’s bill, if the customer makes twelve (12) consecutive payments (2-years for accounts billed bi-monthly and 1-year for accounts billed monthly) with no record of delinquency , or when a customer closes their account. Deposit must be paid before service can begin. Payments can be made over the phone, by mail or in person.

Setup Time

Previously Occupied Home: If you are moving into a previously occupied home, we recommend calling at least two business days before you would like service to begin.

Brand New Home: If you are moving into a brand-new home, we may need an extra day or two to create a new account for the home.

Rental Home: Utility Services does not provide automatic transfers for Property Owners. If a renter moves out and you do not want an interruption of service please call to reestablish your account. See Deposit and Establishment charges.

Terminating Service

To terminate service, call (714) 738-6890 and give the representative the date you would like to terminate service and a forwarding address. We will prepare a pro-rated bill and send it to you. Email requests are not accepted. 

Requirements

• Customers are responsible for calling Utility Services to terminate their water service
• Call (714) 738-6890 to provide a termination date, forwarding address and phone number
• Calls must be made at least one business day before the desired termination date
• Please do not call until escrow has closed

Important Information

• Same day termination is not available
• We cannot back date a termination date
  • Terminations can only be scheduled on working business days
• Customers are responsible for charges accrued up to and including the termination date provided
• If the customer contacts the utility on the date service is scheduled to be terminated and/or after the final reading and the water has been turned off, the charge to cancel or edit the termination date and/or reconnect the services will be charged the same as "Service Turn-On Charge-Same Day Request" as designated in the adopted fee resolution
• If account holder is deceased a death certificate should be submitted as soon as possible to update or terminate the account
• Customers are responsible to update your account information

Final Bill

We will prepare a pro-rated bill and send it to you 2- 3 weeks after the termination date

Return of Deposit

If your deposit has not already credited after 12 consecutive on time payments (2-years for accounts billed bi-monthly and 1-year for accounts billed monthly) it will be returned on your final bill. If a credit remains after your deposit has been returned, please call Utility Services.

Discontinuation Policy

• Water Shutoff Protection Act - Policy on Discontinuation of Residential Water Service
• Chinese - 关于居民用水服务中止的政策 （根据 SB 998 制定的《供水关停保护法》）
• Korean - 거주용 수도 서비스 중단에 관한 정책 (SB 998에 따른 수도 중단 보호법)
• Spanish - Política Sobre La Interrupción Del Servicio De Agua Residencial
• Tagalog - Patakaran Sa Pagputol Ng Pantahanang Serbisyo Sa Tubig
• Vietnamese- Chính Sách Ngừng Cung Cấp Dịch Vụ Cấp Nước Sinh Hoạt