ePlan will soon be available to all Building Permit customers. We thank you for your patience as we complete our pilot program.
What is ePlan?
ePlan is a web-based software that allows you to submit plans to us via the internet, saving you trips to City Hall and greatly reducing your cost for printing paper plans. ePlan allows you to view the progress of your plan reviews, see comments and corrections and respond to them, and download your plans once they are approved. Our pilot program will begin with Building PERMITS only. Planning projects will be accepted at a future date.
How do I get started?
An electronic application form starts the ePlan ProjectDox process. You will need to have Adobe Acrobat software on your computer to fill out the electronic application form. We will review your application and email you instructions on how to proceed with your project within 24 business hours of receiving your emailed application.
1. Download an application form (click on "Start a Building Permit Application", above.)
2. Fill out as much information as possible.
3. Fields outlined in RED are required.
4. When the form is filled out, save a copy for your records.
5. Click the “Email” button on the form to send it to us. (Do not send plans with your application form.)
6. Our staff will review your application and respond to you with further instructions.
How long should I wait to receive a response for my emailed application?
Please allow at least 24 business hours for us to respond to your emailed application form. If you do not receive an answering email after this time frame, please call:
For Building PERMITS: (714)738-6541
Planning projects will be accepted in future: (714)773-5773
Do I need special software to use ePlan?
You will need:
1. Internet Explorer version 6 or greater, running Windows OR an instance of Windows if you are a Mac user (see below).
2. The free ePlan ProjectDox software: Using Internet Explorer, go to https://eplan.cityoffullerton.com/ProjectDox/. You will see a link on the lower left to “Install ProjectDox components”. Administrator privileges may be required to install the software on your computer.
3. Follow the on-screen instructions to install the software.
4. The ePlan ProjectDox Applicant User Guide describes how to format your plans and how to respond to comments and corrections.
Can I use ProjectDox in a Mac environment?
At this time, you cannot run ePlan directly in a Mac environment. You should install an instance of Windows on your Mac so that you can run ePlan ProjectDox under the Windows environment.
Where can I find instructions or help for ePlan software?
Download or print our ePlan ProjectDox Applicant User Guide which contains formatting instructions for your files and instructions on how to use ePlan. While using the ePlan software, you can also access help from the help icon in the upper right portion of the screen.
Who can use ePlan?
Anyone who wants to save money and trees can use ePlan. It has been calculated that by using ePlan ProjectDox a jurisdiction issuing 3,000 permits annually could see savings of:
312,000 miles driven and 20,800 gallons of gas
457,600 lbs. of carbon monoxide emitted
$57,200 in fuel cost
12,480 hours of drive time
192,000 lbs of paper used (239 trees)
Do I need to sign up to use ePlan?
Once you submit an application for a permit or project, you will be sent an invitation to sign up for a user account. You will need only a single login or user account to access ePlan ProjectDox for any Building or Planning Division request. A separate application is required for each new Building Permit or Planning project.
What are the business hours for ePlan?
You may access the ePlan service 24 hours a day, seven days a week. Occasionally, ePlan may be unavailable for short periods during routine computer maintenance. Requests for new applications or email responses from city staff, however, are limited to our hours of operation.
Is there a cost to use ePlan?
The ePlan service is free. However, normal plan check fees and project review fees still apply.
Is ePlan 100% paperless?
During the submittal and review process ePlan is entirely paperless.
For Building Permits: The process is paperless until your plans are approved. Two sets of printed plans are required when permits are issued. Please see the Applicant User Guide for details.
For Planning Projects: No printed plans are required for planning projects (Planning Commission, Design Review or Zoning Administrator).
Who can see my plans or designs?
ePlan users are issued a user name and password. Plans or documents you upload can only be viewed/printed by you, by the city staff assigned to your permit or project, or by people you request us to invite to view your plans or documents. Do not share your user name or password with others.
What if I need technical help or assistance?
Please refer to our ePlan Applicant User Guide or this FAQ page. If you are still unable to resolve your problem:
For Building permits, please email email@example.com or call (714)738-5377
For Planning projects, please email firstname.lastname@example.org or call (714)773-5773
Why do I receive an error when uploading files into ProjectDox?
ePlan ProjectDox accepts only PDF file formats. Other types of files will be rejected. Please refer to our Applicant User Guide for details on file formatting.